About Your Role

• Responsible for maintaining weekly contact with customer throughout the restoration or repair period on a weekly basis. Update with cost and pics.
• Make recommendations for upgrades as recommended by the shop manager.
• Finalizing contract for details such as paint colors, seat colors, final details, etc. 
• Maintain records of draw requests weekly.
• Inform customers of condition report for partial repairs and recommend repair items.
• Greet customers and give shop tours.
• Follow up with customer after vehicle has shipped. 
• Follow up on warranty items.
• Manage after hours communications via email or cell phone when needed.

Qualifications

• Minimum of 3+ years’ or previous experience in automotive service environment, customer service, or other related fields
• Ability to thrive in a fast-paced environment
• Excellent written and communication skills
• High school diploma or equivalent required.
• One year of automotive service sales experience preferred.
• Valid Driver’s License.
• Acted as a work lead or supervisor previously.
• Ability to exercise judgement and to work independently.
• Ability to handle difficult customer situations.
• Comfortable utilizing up-sell techniques.
• Demonstrated consistency, accuracy, and follow-through.
• Ability to work 7am-6pm Monday-Thursday
• Ability to work Fridays and Saturdays remotely depending on company workload.
• Mandatory drug screening is required

Physical Demands

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enters and locates information on computer.
• Presents information to small and large groups.
• Visually verifies information, often in small print.
• Safely operates a motor vehicle.

Benefits Include

• Excellent Compensation Salary, plus commission
• Competitive Benefits Package
• Fast Paced Friendly Team Environment
• Health/Dental/Vision after 90 days
• 401k plan after 1 year
• Paid Time Off
• Company Cell Phone 
• Up to $5,000 relocation package assistance
• $2,500 Sign on Bonus 
• Weekly Pay