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Customer Success Manager

Customer Success Manager (FILLED)

We firmly believe that our success is a direct reflection of our talented Operations Team. If you consider yourself to be an outgoing, self – motivated individual with a customer-focused attitude and work ethic, Velocity Restorations is the right team for you.

At Velocity we provide the Best Automotive Restoration and Repair Service in the Industry. Through a Continuous Commitment to Craftmanship, Quality and Customer Service. We believe culture makes a difference and we strive to build lasting relationships with our associates, customers, and community. We value our associates and invest in their success. Our Customer Success Manager is critical in maintaining the relationship with our customers … they serve in finding customized solutions that best fit the needs of each customer. 

About Our Velocity

Originally heralded as a leading specialty shop for Classic Ford Broncos the team has won awards from PPG Dream Machine, GoodGuys, and most notably, the Specialty Equipment Market Association (SEMA). Velocity has also been recognized for a diverse range of customizations including a signature ’79 International Harvester Scout featured on FYI Network’s Ultimate Rides.
Despite the accolades, Velocity remains a team-oriented company that embraces a dynamic of family values. That collaborative environment is central for their rebranding.

About Your Role

  • Responsible for maintaining weekly contact with customer throughout the restoration or repair period on a weekly basis. Update with cost and pics.
  • Make recommendations for upgrades as recommended by the shop manager.
  • Finalizing contract for details such as paint colors, seat colors, final details, etc. 
  • Maintain records of draw requests weekly.
  • Inform customers of condition report for partial repairs and recommend repair items.
  • Greet customers and give shop tours.
  • Follow up with customer after vehicle has shipped. 
  • Follow up on warranty items.
  • Manage after hours communications via email or cell phone when needed.

 

Qualifications

  • Minimum of 3+ years’ or previous experience in automotive service environment, customer service, or other related fields
  • Ability to thrive in a fast-paced environment
  • Excellent written and communication skills
  • High school diploma or equivalent required.
  • One year of automotive service sales experience preferred.
  • Valid Driver’s License.
  • Acted as a work lead or supervisor previously.
  • Ability to exercise judgement and to work independently.
  • Ability to handle difficult customer situations.
  • Comfortable utilizing up-sell techniques.
  • Demonstrated consistency, accuracy, and follow-through.
  • Ability to work 7am-6pm Monday-Thursday
  • Ability to work Fridays and Saturdays remotely depending on company workload.
  • Mandatory drug screening is required



Physical Demands

  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.

 

Benefits Include

  • Excellent Compensation Salary, plus commission
  • Competitive Benefits Package
  • Fast Paced Friendly Team Environment
  • Health/Dental/Vision after 90 days
  • 401k plan after 1 year
  • Paid Time Off
  • Company Cell Phone 
  • Up to $5,000 relocation package assistance
  • $2,500 Sign on Bonus 
  • Weekly Pay